The Credit Union will remain open with modified operating hours beginning Monday, April 27, 2020. Our new “temporary” lobby hours will be 9:00 AM-4:00 PM Monday-Friday.

The safety of our members, employees and community remains our top priority during the growing concerns surrounding COVID-19

We would like to take a moment to let you know a few ways you can access your accounts if you are not able to come into the office.

Online banking-you can view balances and transfer between accounts in the credit union.  You can also request a check be mailed.

  • With online banking you can also sign up for our Bill pay service- for a minimal fee you can pay bills out of your credit union account.
  • Also, if you no longer want a paper statement you can sign up for electronic statements.

      If you need assistance setting up online banking please give us a call. 

Debit cards- cards can be used for purchases and also at ATM’s.  We have an agreement with Central Bank of Boone County to use their machines in Boone County with no fee.

  • If you don’t currently have a debit card and would like to request one please contact us so we can assist (debit cards are issued for checking accounts)

Phone-we are here to take phone requests for mailing checks or making transfers between your accounts. The main line for the Credit Union is 573-214-4207.

Please also be wary of common scams during times of uncertainty.  Shelter Insurance FCU will not call you and ask for your personal information such as pin numbers, passwords and account numbers.   

If you have any concerns or questions please call, email or send a message via Microsoft teams. Things may look and feel a little different right now but please know the credit union team is here to assist you!!

We are Shelter Strong!!!


Shelter statement about precautionary measures

COLUMBIA, Mo. – Shelter Insurance® employees’ health and safety is of the utmost importance. It is also our civic duty to take steps to help keep our communities safe. Shelter is implementing new policies and procedures in response to the evolving coronavirus (COVID-19) situation. As of March 13, 2020, Shelter is encouraging employees who have the ability to work from home to do so. This means the Home Office and Branch locations will be operating with significantly fewer employees on site. At this time there are no confirmed COVID-19 cases of employees at any of our locations.


In addition, we have taken the following steps, among others, to protect our employees, agents and customers:

  • Non-essential business travel remains suspended. Employees are encouraged to use precaution for any personal travel as well.
  • In-person meetings of five or more individuals are suspended; employees should use virtual meetings instead.
  • Visits to Shelter Offices from outside vendors remain suspended.
  • We will continue our enhanced cleaning and disinfectant applications of our worksites.


Shelter is continuing to work toward accommodating employees to ensure their safety and wellbeing.


Throughout this situation, Shelter remains steadfastly committed to serving our customers’ needs and keeping our business running as usual. We greatly appreciate the support of our customers, employees and agents, and the communities in which we live and work.


Welcome to our website

To provide you with the best services possible, we utilize the online banking features of MEMBER NET.  We have recently updated our system so if you need assistance, just give us a call and we will help make your online banking experience as smooth as possible.

See the “News & Specials” page to learn about our loan promotions currently offered to members of Shelter Insurance Federal Credit Union.  If you’re in the market to buy a dependable, economical and affordable Shelter company fleet car, then your Credit Union can help make your buying experience even more affordable with the Shelter Fleet Vehicle Loan Discount, featuring the special discounted rate of 0.5% off currently posted vehicle loan rates.


Shelter Insurance Federal Credit Union
1817 West Broadway
Columbia MO 65218-0001

Phone: 573-214-4207

Fax: 573-214-4796

Hours of Operation
Monday through Friday, 8:00 a.m. to 4:30 p.m. 9:00 a.m. to 4:00 p.m. (temporary)

Lost or Stolen Debit Card?
To report lost or stolen cards, call: 800-543-5073